Skip to main content

How to maintain skills

Why this matters​

Skills are one of the most important inputs for reliable scheduling. If skills are incomplete or outdated, assignment quality drops quickly.

When to review skills​

You should review skills when:

  • a new employee is created
  • an employee gains a new qualification
  • an employee should no longer be assigned to certain work
  • scheduling quality seems inconsistent

Steps​

  1. Open the employee profile.
  2. Review the currently assigned skills.
  3. Add missing skills.
  4. Remove outdated or incorrect skills.
  5. Save the changes.
  6. Repeat for other employees as needed.

Best practices​

  • Keep skills up to date continuously, not only when problems appear.
  • Use skill assignments consistently across employees.
  • Review skills before important scheduling periods.

Troubleshooting​

Employees are not proposed for expected requests​

Check whether the required skills are actually assigned to the employee.

Too many employees are shown for specialized work​

Review whether skills are too broad or assigned too loosely.