Skip to main content

Matching issues FAQ

Overview​

Matching issues usually come from input quality: skills, availability, constraints, or request configuration.

Scope note​

Matching behavior depends on enabled features and your organization's configuration.

Before you start​

Check:

  • required skills on requests
  • employee skills and statuses
  • availability and approved leave
  • employee-client compatibility constraints

Steps​

  1. Open the request with poor matching results.
  2. Review all required skills and constraints.
  3. Verify eligible employees are active and available.
  4. Adjust incorrect or overly strict parameters.
  5. Regenerate proposals and compare results.

Tips​

  • Avoid adding optional criteria as mandatory constraints.
  • Keep skills precise and current.
  • Recheck matching after availability updates.